Refund policy

Return & Refund Policy: The Ronin Club

Last Updated: August 9, 2026

At The Ronin Club, our products are made on demand. Each order is printed and prepared specifically for the customer after the order is placed. Because of our print-on-demand model, the following terms apply to returns, refunds, cancellations, and exchanges.

1. 7-Day Return Window

You may request a return within 7 days from the date you receive your order.

To be eligible for a return, the product must meet all five of the following conditions:

  • Unworn

  • Unwashed

  • Unused

  • Original tags must be intact and attached

  • Original packaging/box must be intact

If any of these conditions are not met, the return may not be accepted.

2. Return Process

To request a return, please follow these steps:

  1. Go to the The Ronin Club website.

  2. Open the Profile section.

  3. Log in to your customer account.

  4. Go to Orders.

  5. Select the order you wish to return and click the Return button.

You can also directly access your customer account using:

https://account.theroninclub.in/

Enter the required reason for the return and submit your return request through your account.

Once the return request is submitted, the returned product will be processed and inspected according to our return conditions.

3. Return Shipping Charges

For eligible returns, the customer is responsible for the applicable return shipping charges.

No restocking fee will be charged.

The applicable return shipping charge will be deducted from the refund amount.

4. Damaged, Defective, or Incorrect Products

Please inspect your product when you receive it.

If you receive:

  • The wrong product

  • The wrong design

  • A defective product

  • A damaged product

where the product itself is damaged or defective, The Ronin Club will bear the applicable return shipping costs and provide an appropriate resolution, which may include a replacement or refund.

Damage to the outer packaging alone does not qualify as product damage. If the product itself is undamaged and meets the return conditions, the standard return shipping charges will apply.

5. Non-Returnable Situations

A return may not be accepted if:

  • The 7-day return window has expired.

  • The product has been worn.

  • The product has been washed.

  • The product has been used.

  • The original tags have been removed or damaged.

  • The original packaging/box is missing or significantly damaged.

  • The product has been altered, modified, or damaged after delivery.

If the 7-day return window has expired and you believe your case requires special consideration, please contact our support team at:

support@theroninclub@gmail.com

Our support team will review the matter and determine whether any return or refund solution can be provided on a case-by-case basis.

For any query regarding tags, worn/used products, or whether a particular product qualifies for a return, please contact:

support@theroninclub@gmail.com

For any query regarding a returnable solution involving removed tags, please contact:

support@theroninclub@gmail.com

6. Order Cancellation

Orders may be cancelled within 24 hours of placing the order.

After 24 hours, the order may already have entered the printing or fulfillment process because our products are made on demand. Therefore, cancellation requests made after the 24-hour window may not be eligible for cancellation or refund.

7. Refunds

Once the returned product has been received and inspected, we will determine whether it qualifies for a refund.

For approved returns, the applicable return shipping charges will be deducted from the refund amount.

No restocking fee will be charged.

Approved refunds will be issued to the original payment method within 5–7 business days after the return has been approved.

Please allow additional time for your bank, payment provider, or financial institution to process and reflect the refund in your account.

8. Exchanges

For exchange-related queries, please contact:

support@theroninclub@gmail.com

Our support team will assist you with the available exchange options.

9. How to Process a Return & Refund

  1. Go to the The Ronin Club website.

  2. Open the Profile section.

  3. Go to Orders.

  4. Select the order and click the Return button.

  5. Enter the reason for the return and submit the request.

10. Contact Information

For return, refund, cancellation, exchange, or order-related queries:

The Ronin Club
Email: support@theroninclub@gmail.com

By placing an order with The Ronin Club, you acknowledge and agree to the terms of this Return & Refund Policy.